Scope of Physical Products Policy:
At Sunnah Infographics, each item is produced specifically for you after an order is placed. As a result, we have a tailored returns policy designed to reflect the custom nature of our products while ensuring fairness and transparency for our customers.
Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or preference-based reasons. We encourage customers to review product descriptions, sizing guides, and mockups carefully before completing their purchase.
We take quality seriously and are committed to delivering products that meet our standards. If your order arrives damaged, contains a manufacturing or printing defect, or is significantly different from the approved mockup, you may be eligible for a replacement or refund.
To report an issue, customers must contact us within 14 days of receiving their order. Requests should include the order number, a brief explanation of the issue, and clear photographs showing the problem. Our support team will review the information provided and respond within 2–3 business days.
If a claim is approved, Sunnah Infographics will offer either a replacement of the same item or a refund issued to the original payment method. Refund processing times may vary depending on your bank or payment provider and are outside of our control once issued.
Refunds or replacements will not be provided in cases of incorrect sizing when sizing information was made available, minor colour variations or print placement differences that fall within standard production tolerances, or for customised or personalised items that were approved at the time of ordering, unless a clear production error is present.
If an issue is confirmed to be the result of a production or fulfilment error, Sunnah Infographics will cover the cost of the replacement or refund. Return shipping is not required unless specifically requested by our support team.
Customised and personalised products are created exclusively for each customer and therefore cannot be returned or refunded, except in cases where a manufacturing or printing defect is verified.
For any questions regarding this policy or your order,
please contact us @ hello@sunnahinfographics.co.uk. We are committed to providing clear communication while maintaining the integrity of our made-to-order process.
Scope of Digital Product Policy:
This policy applies specifically to digital products and downloads available for purchase on our website or through other authorized platforms.
Digital Product Nature:
Digital downloads are intangible goods delivered electronically. They include but are not limited to e-books, software, templates, graphics, videos, and other digital media.
Refund Eligibility:
Due to the nature of digital downloads, we generally do not offer refunds once a purchase is made and the product is accessed or downloaded. However, we understand that exceptional circumstances may arise. Refund requests will be assessed on a case-by-case basis at our sole discretion.
Potential Refund Scenarios:
a. Duplicate Purchases: If you accidentally purchase the same digital product more than once, please contact our customer support with the necessary details. We will review your request and, if verified, issue a refund for the duplicate purchase.
b. Defective or Corrupted Files: In the rare event that a digital product file is found to be defective or corrupted and renders it unusable, please contact our customer support with a detailed explanation of the issue. We will investigate the matter and, if confirmed, provide you with a replacement file or issue a refund.
Refund Process:
To initiate a refund request, please contact our customer support within 7 days from the date of purchase. Provide us with the order details, the reason for your request, and any supporting information or evidence. We will review your request and respond to you within a reasonable timeframe.
Non-Refundable Circumstances:
Refunds will generally not be provided in the following circumstances:
a. Change of Mind: If you simply change your mind or decide that the digital product does not meet your expectations after purchase, we are unable to provide a refund.
b. Technical Incompatibility: It is your responsibility to ensure that your device, software, or platform is compatible with the digital product before making a purchase. We do not offer refunds due to technical incompatibility issues.
Intellectual Property Rights:
Please note that all intellectual property rights and copyrights of the digital products remain with Sunnah Infographics. Your purchase grants you a personal, non-transferable, and non-exclusive license to use the digital product for your own personal use and not resale, as specified our terms of use.
Modifications to the Policy:
We reserve the right to modify or update this Return and Refund Policy at our discretion. Any changes will be effective immediately upon posting the updated policy on our website.
Eligibility for Refunds on Damaged Goods - (Halal Savers Network):
We reserve the right to modify or update this Return and Refund Policy at our discretion. Any changes will be effective immediately upon posting the updated policy on our website.
* Damaged or Defective Items: If your order arrives damaged, defective, or incomplete, we will refund the affected items. Please contact us within 7 days of receiving your shipment, and provide photos of the damage.
* Incorrect Items: If you receive items that differ from your order, we will arrange for a replacement or return.
* Conditions for Returns: Items must be unused, unopened, and in their original packaging to qualify for returns.
Refund Policy
* Refund Method: Approved refunds will be issued via the original payment method within 7-10 business days after receiving the returned items.
* Partial Refunds: For returns of partial orders, refunds will be issued for the damaged items only, excluding shipping costs (if applicable).
* No Refunds for Non-Eligible Returns: Items that are used, opened, or returned outside the eligibility period will not qualify for refunds.
